Spare parts and return

SPARE PARTS

Calligaris offers you an efficient spare parts service for keeping your product in good conditions.

If you wish to replace small consumables, such as end caps, feet, plugs, screws, etc., check on the product sheet which spare parts can be used for your product.

The product sheet also specifies the code of the spare part that you require.

Please send the request to your reference dealer, specifying the following information:

• your personal details;
• your e-mail and telephone number, so that we can contact you if necessary;
• delivery address;
• purchase reference;
• the code (and description) of the spare part you need;
• the required quantity.

NOTE: if you cannot find the spare part code, describe or take a picture of the part and specify the model of the product to which it refers.

For the entire duration of the warranty period, the spare parts will be provided to you free of charge.

Once the warranty expires, the relevant spare parts will have to be purchased.

If you require the help of the technical assistance service, you need to open a ticket at your reference dealer which will provide the necessary spare parts before proceeding with the intervention. The intervention will be free of charge if the warranty terms and conditions apply, or subject to a fee if they do not apply. In this latter case, your reference dealer will send you a quotation for the costs and then, once the quotation has been approved, will schedule an appointment for the intervention (please see the “Product warranty” paragraph).

 

YOU CHANGED YOUR MIND: THE RIGHT OF WITHDRAWAL

If you are not fully satisfied, or if you change your mind regarding the purchase, you have 14 days from the date on which you received the products included in your order to notify your decision to us.

Moreover, you are not required to specify any reason for your decision.

However, we will appreciate if you decide to explain your reasons, as this will help us to improve our products and/or services.

To exercise the right of withdrawal, please notify your decision to us via registered letter with return receipt mailed to the following address: Servizio Consumatori E-Commerce, Viale Trieste,12, 33044 Manzano UD, Italy, or via e-mail (PEC) to [email protected].

Please remember to specify your personal details, purchase references, the products you need to return and your return method of choice, since multiple methods are available (please see below: “Return methods following withdrawal”).

 

Exclusions

You cannot exercise the right of withdrawal “if the products that you have purchased have been made to size or customised or if, due to their specific nature, they cannot be reshipped or may risk deteriorating or altering rapidly”, and in any other cases specified by law.

Moreover, the products must be basically intact and in a normal state of conservation, and they must have been kept or used with the due diligence. Please refer to the general sales terms and conditions for further details on this issue.

 

Return methods following withdrawal

After receiving your notice of withdrawal, Calligaris will send you a goods return authorisation with instructions on how to return the product and will notify you the address of your reference dealer where the goods must be shipped.

More specifically, if the original product was available for roadside and/or floor delivery you can choose whether to personally package and ship the product to the address of your reference dealer or request our collection service.

If instead the product was sold with the assembly service included, you will only be able to use our collection service.

Whatever method you choose for returning your product, you shall bear the relative costs.

The collection service includes the direct intervention at your home by technical personnel, who will dismantle the product (if necessary), package it adequately and carry it from your home to the transport vehicle.

Given that you are responsible for disposing of the packaging material after delivery, we recommend temporarily storing it for at least 14 days, which is the term prescribed for exercising the right of withdrawal: this will make it easier and quicker to package the product, and also preserve it against possible damages during handling and transport.

Refund methods and times

Calligaris will refund the value of the purchased goods, including the shipment costs originally sustained, with the same methods used to settle the previous purchase, unless expressly stated otherwise, within 14 (fourteen) days from the date on which we received the returned goods and assessed that the return was made in compliance with terms and conditions. From the amount thus calculated we will deduct the expenses for the collection service (where necessary).