Fluff

We offer for purchases on our e-shop:

• a discount of 3% for the orders that you decide to pick up at the nearest shop
• dedicated assistance will be offered by the closest Calligaris shop to your house

If you wish, we can do it for you! Calligaris offers various delivery solutions, let's see them one by one:

PICK UP AT THE STORE
You may personally collect the products purchased at the Calligaris store of reference in your area. By choosing this method there will be no extra delivery charges. The appointed Calligaris store will then contact you to confirm the readiness of the goods and to schedule the pick-up date.
 

DELIVERY WITH COURIER 
The goods will be delivered at the roadside, at the street number specified in the shipping address, using an express courier selected by Calligaris. No unpacking and assembly services will be provided; moreover, this solution is not available for products with a gross weight above 80 kg. and/or with assembly difficulties classified as “high”. The departure of the goods from the Calligaris warehouses will be notified via e-mail. 
Deliveries with courier are made from Monday to Friday.
 

FLOOR DELIVERY
The delivery will be made at the door threshold, after scheduling an appointment via telephone, and will be managed by specialised personnel selected by Calligaris.

FLOOR DELIVERY WITH ASSEMBLY AND DISPOSAL OF PACKAGING 

If you choose this method, the goods will be delivered inside your home, directly in the room of installation, and the service also includes the assembly and disposal of the packaging of purchased goods, which will be performed by personnel selected by Calligaris. The courier will contact you at the number provided to define the day and time on which to make the delivery. The delivery and assembly expenses will be calculated automatically before placing the order, according to the type, quantity and destination of the ordered goods.

DELIVERY TIME
The delivery time of our products is variable and depends mostly on the COLLECTION and DELIVERY location. The lead times are estimated under the best circusmstances, but may vary, especially during holidays and taking into account the following factors:

-product availability in our warehouse:
-delivery method.

DELIVERIES WITH MISSING, DAMAGED OR INCOMPLETE ORDERS

The product you have ordered travels a long distance to arrive at your home. For this reason, despite the care that we take in designing sturdy packaging items and selecting the most reliable carriers, the delivery phase may sometimes lead to problems.

Please follow these simple indications to help you quickly solve any issues.

Orders with roadside or floor delivery, without the assembly service included.

If your order only includes the roadside or floor delivery (at your doorstep), but not the assembly service, make every effort to be there personally when the delivery is made. Check the condition of the packages before signing the courier's receipt.

If the packages appear damaged on the outside, crushed or have been partially opened, accept the products only after ensuring that the courier has added a note describing the problem encountered. Please inform us straight away, so that we are both protected against any issues.

Subsequently, if you open intact packages and nonetheless find products that are damaged, partly missing, different to those that you ordered or if, despite following the instructions enclosed with the product, you encounter difficulties in assembling them, please contact us and we will provide a solution in the shortest possible time.

You can contact us at the numbers and addresses shown below. Remember to always send us your contact information and let us know how you wish to be contacted (via e-mail or telephone), providing the order number, the specific product involved and a description of the problem encountered. If you decide to contact us via e-mail (as we recommend), please attach a few photos to help us quickly identify an effective solution to the problem.

Orders with delivery and assembly service included.

If the floor delivery of your order also includes the product’s assembly within your home, the operator entrusted with the assembly will check that everything is in order and report any problems. In this case, no further steps are required on your part, since we will take care of everything.

All the sales prices of the products indicated on the site www.calligaris.com are expressed in Pounds inclusive of VAT at the prevailing rate. 
The costs of transport and delivery and other charges are excluded and, if applicable, will be calculated and indicated during the purchase process before confirmation of the order, and further included in the summary of the order confirmation.

CREDIT CARD

Once your order is finalised, you may process the payment using any Visa® or Mastercard® credit card, including prepaid debit cards. Our system uses secure servers made available by the Axerve payment platform.

Calligaris S.p.A. a socio unico will not view any of your credit card details, which are therefore handled in the most secure way. In case of momentary Credit Card circuit interruption or inability to make your payment during the purchasing process, you will not have to repeat the entire order procedure. The link included in the order confirmation e-mail allows you to directly access the payment method page where you can then end the procedure.

PAYPAL

With Paypal you can pay quickly, easily and safely. If you already have a Paypal account, you can identify with your email and password and confirm the payment. If you don’t have a Paypal account, you can create a new one using your credit/prepaid card. In this case you can simply select the type of card, fill in the necessary data and confirm the payment.

APPLE PAY

Apple Pay is easy to use if you just have an Apple device. You can pay without contact and with confidence in stores, app and on the web: Apple Pay is a safer way to shop, and is even more convenient than a card.

GOOGLE PAY 

Google Pay is a quick and easy way to pay on sites, apps and stores using the cards saved in your Google account. Pay in stores quickly and safely directly from your smartphone. When making payments in stores, Google Pay does not share your card number, so your data remains safe.

WARRANTY

Our products are designed, tested and approved in accordance with the most stringent technical requirements in force, and are manufactured with the utmost care to detail using premium-quality materials, while respecting the environment and the relevant safety regulations. The products are covered by the legal warranty and offer you ample protection.

Warranty terms and conditions

If you are a consumer, our products are covered by the legal warranty for defective and non-conforming products.

If instead you purchase them as an entrepreneur or professional, different laws apply.

Please store your proof of purchase carefully. You will need it to enforce the warranty, if necessary.

After-sales technical assistance

The technical assistance service for our products is provided by an extensive network of authorised dealers available throughout the Italian territory. Their reliability, expertise and ongoing training on the product ensure timely and decisive interventions. You will find information on your technical assistance reference on the purchase order (hereinafter your reference dealer). Please keep a copy of the order together with the product’s instructions.

How to enforce the warranty

Despite our extensive effort to always provide you with high-quality, reliable and long-lasting products, you may need to activate the warranty: in this case, you can open a ticket by observing these simple instructions:

- contact your reference dealer (we recommend doing so via e-mail);

- notify the details of your purchase;

- describe the problem clearly. You can also send pictures if they may be useful or, in case of malfunctions to mobile parts, send a short video.

How tickets are managed

Your reference dealer will assess the documentation received with the help of our central technical assistance personnel and will decide whether the problem falls under the warranty coverage. In some cases, it will be necessary to arrange an inspection or send further information.

If the warranty requirements are met, an appointment will be scheduled with a technician of your reference dealer to repair the product at your home or replace it partially or wholly within a reasonable deadline, taking into account the entity of the repair and/or the characteristics of the product requiring the intervention and, lastly, the availability of the parts required for the intervention.

If it is necessary to fully replace a product that is no longer available, you will be offered an alternative product with comparable characteristics and value.

If the product’s repair and/or replacement do not meet the warranty terms and conditions (please see the “Exclusions” paragraph for details), the assistance centre will draw up a quotation for the cost of the intervention, which will include the expenses for travel and work hours and the cost of the parts required for restoring the product.

exclusions

Without prejudice to that mentioned for the warranty terms and conditions, the warranty shall be voided when the products:

• have been assembled incorrectly or without following the instructions appearing on the product sheet delivered together with the product (if you did not choose the assembly service);
• have been used inadequately and/or differently to the manner intended for products of that specific category;
• have been tampered with, altered or repaired with interventions that were not authorised and/or managed by the authorised technical assistance centre;
• were cleaned using products and/or procedures that were not suitable for the type of material or without observing the maintenance instructions stated on the product sheet;
• show signs of normal wear and tear that can be reasonably expected given the time elapsed since their delivery, the nature of the material and/or the specific finish;
• have cuts, scratches, dents and any other signs of accidental damage that appeared after their delivery;
• are used outdoors or in especially damp environments, unless they have been indicated as suitable for such use or are suitable for such use due to the materials used.

The warranty protects the original purchaser of the product and cannot be transferred to third parties.

SPARE PARTS

Calligaris offers you an efficient spare parts service for keeping your product in good conditions.

If you wish to replace small consumables, such as end caps, feet, plugs, screws, etc., check on the product sheet which spare parts can be used for your product.

The product sheet also specifies the code of the spare part that you require.

Please send the request to your reference dealer, specifying the following information:

• your personal details;
• your e-mail and telephone number, so that we can contact you if necessary;
• delivery address;
• purchase reference;
• the code (and description) of the spare part you need;
• the required quantity.

NOTE: if you cannot find the spare part code, describe or take a picture of the part and specify the model of the product to which it refers.

For the entire duration of the warranty period, the spare parts will be provided to you free of charge.

Once the warranty expires, the relevant spare parts will have to be purchased.

If you require the help of the technical assistance service, you need to open a ticket at your reference dealer which will provide the necessary spare parts before proceeding with the intervention. The intervention will be free of charge if the warranty terms and conditions apply, or subject to a fee if they do not apply. In this latter case, your reference dealer will send you a quotation for the costs and then, once the quotation has been approved, will schedule an appointment for the intervention (please see the “Product warranty” paragraph).

YOU CHANGED YOUR MIND: THE RIGHT OF WITHDRAWAL

If you are not fully satisfied, or if you change your mind regarding the purchase, you have 14 days from the date on which you received the products included in your order to notify your decision to us.

Moreover, you are not required to specify any reason for your decision.

However, we will appreciate if you decide to explain your reasons, as this will help us to improve our products and/or services.

To exercise the right of withdrawal, please notify your decision to us via registered letter with return receipt mailed to the following address: Servizio Consumatori E-Commerce, Viale Trieste,12, 33044 Manzano UD, Italy, or via e-mail (PEC) to [email protected].

Please remember to specify your personal details, purchase references, the products you need to return and your return method of choice, since multiple methods are available (please see below: “Return methods following withdrawal”).

Exclusions

You cannot exercise the right of withdrawal “if the products that you have purchased have been made to size or customised or if, due to their specific nature, they cannot be reshipped or may risk deteriorating or altering rapidly”, and in any other cases specified by law.

Moreover, the products must be basically intact and in a normal state of conservation, and they must have been kept or used with the due diligence. Please refer to the general sales terms and conditions for further details on this issue.

Return methods following withdrawal

After receiving your notice of withdrawal, Calligaris will send you a goods return authorisation with instructions on how to return the product and will notify you the address of your reference dealer where the goods must be shipped.

More specifically, if the original product was available for roadside and/or floor delivery you can choose whether to personally package and ship the product to the address of your reference dealer or request our collection service.

If instead the product was sold with the assembly service included, you will only be able to use our collection service.

Whatever method you choose for returning your product, you shall bear the relative costs.

The collection service includes the direct intervention at your home by technical personnel, who will dismantle the product (if necessary), package it adequately and carry it from your home to the transport vehicle.

Given that you are responsible for disposing of the packaging material after delivery, we recommend temporarily storing it for at least 14 days, which is the term prescribed for exercising the right of withdrawal: this will make it easier and quicker to package the product, and also preserve it against possible damages during handling and transport.

Refund methods and times

Calligaris will refund the value of the purchased goods, including the shipment costs originally sustained, with the same methods used to settle the previous purchase, unless expressly stated otherwise, within 14 (fourteen) days from the date on which we received the returned goods and assessed that the return was made in compliance with terms and conditions. From the amount thus calculated we will deduct the expenses for the collection service (where necessary).